Frequently Asked Questions

Q: What should I do if the videos and audios don’t load, or there is a blue screen?

A: Step 1: Make sure your browser is the newest version. We recommend Google chrome and Firefox.
Step 2: If you are using the newest version of Google chrome, and it still does not load, then please make sure your adobe flash drive is activated.
Step 3: clear cookies and browsing histories of your browser.
Step 4: If your website still does not work, please contact us through live chat or send an email to